Effective Date: 20th February 2025
1. Returns
1.1 Change of Mind
We understand that you may change your mind about a purchase. We offer a 30-day return period from the date you receive your order, provided the following conditions are met:
The item must be in its original, unopened packaging.
The item must be in resalable condition.
Personalised copies are non-returnable.
To initiate a return, please contact us within 30 days of receiving your order. Customers are responsible for return shipping costs.
1.2 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs incurred.
2. Refunds and Exchanges
Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method.
Exchanges: If you prefer an exchange, please specify the desired item when you contact us.
3. How to Contact Us
For all return inquiries, please reach out to us via:
Email: [email protected]
Please provide your order number and a brief description of the issue to expedite the process.
Note: This returns policy does not affect your statutory rights under the Consumer Rights Act 2015.